ATTENTION! Before registering and connecting, please carefully read the Terms of Use of My Kaspersky (hereinafter referred to as the “Software solution”), the rights to which belong to AO Kaspersky Lab (hereinafter referred to as the “Rightholder”). The Software solution refers to the Rightholder’s websites, online resources, and software installed in the Rightholder’s infrastructure that is used via websites.

Creating an account in the Software solution and use of the Software solution implies your unconditional consent to the terms presented below and implies that you accept these Terms of Use on your own behalf or on behalf of your child. If you do not consent to the specified terms, you must not create an account in the Software solution or use the Software solution.

To use the Software solution, you must have an account on the Rightholder’s website https://my.kaspersky.com and sign in your account every time you use the Software solution. You can sign in with one of the following methods:

  • using your login and password;
  • using external authentication provider.

Regardless of the chosen authentication method you give your consent that a single Kaspersky Account will be created for you, that can be used to log in to other services, portals, and software of the Rightholder, where possible under the respective terms of use, see more at https://support.kaspersky.com/UIS_Account_Portal/en-US/198319.htm.

Conditions regarding data processing

Please read the conditions of the section Conditions regarding Data Processing. This section describes the data received from you and/or from your device and the manner by which the Rightholder will process the data for the performance of these Terms of Use. If the Software solution is used within a legal entity or on the device used by several individuals, you must ensure that they have understood and accepted the conditions of the section “Conditions regarding data processing” before they use the Software solution.

  1. For the Rightholder to fulfill their obligations under these Terms of Use, the Rightholder needs to receive and process information described in the section “Conditions regarding data processing” Clause 1 for the declared purposes. Such information may be considered personal according to applicable laws of certain countries.Providing you with the core functionality of the Software solutionThe core functionality of the Software solution as described in the User Manual is to manage purchased licenses, remotely control the security level of your computers, and obtain customer service. To provide this core functionality, while you are using the Software solution the Rightholder needs to receive and process the following information from your device:
    • Email address under which the user account is registered; unique ID of the user on the website; email address of the user invited to jointly use the license; unique ID of the user invited to jointly use the license; additional name in the user account; additional name in the account of the user invited to jointly use the license; country and language of the user account;
    • Country, region, time zone of the user; unique ID of the CAPTCHA prompted from the user; type of CAPTCHA displayed to the user; user response to the CAPTCHA prompt; one-time code sent by SMS or Email; IMEI, IP address; password in an encrypted form accessible only for authorization functionality; notification functionality token, authorization functionality token;
    • Information from the console of the remote app administration component: security issues on the device, their descriptions, statuses of the issues, unique ID of the device, device type, device name, device manufacturer, date and time when the device accessed the Internet, type of operating system; service name, service ID;
    • Type of command sent in the Where Is My Device (Anti-Theft) component management console for securing lost mobile devices; ID of the event in the Where Is My Device (Anti-Theft) component management console; photos taken in the Where Is My Device (Anti-Theft) component management console; user message sent to the locked screen of the lost mobile device from the Where Is My Device (Anti-Theft) component management console;
    • App activation code, app ID, app version, app name, indication that there are free slots to download the app in accordance with licensing, internal license ID;
    • Name of subscription provider, type of payment method, type of bank card;
    • Product identifier, product name, version of product;
    • Addresses of the Software solution pages accessed by the user; ID of the functional component in the Software solution; license settings: (activation date, expiration date, product, number of devices and users, license type);
    • Type of browser, browser version, type of operating system, operating system version, version of the mobile NET protocol, browser support for cookie files, JS files, audio and video files; screen resolution, screen width and height;
    • ID of the basket in the e-commerce system, purchase ID;
    • Unique ID of marketing offer;
    • In case of using external authentication provider: authorization code of the external authentication provider and token to access user data, user name in the account of the external authentication provider; email address linked to this account that is used to create My Kaspersky account; unique identifier for the external authentication provider account; name of the external authentication provider.
    List of external authentication providers accessible to obtain user data can vary depending on the region specified in the user account.Authorization code of the external authentication provider and token to access user data are used only to retrieve data specified above – user name, email address, unique account identifier – and are deleted right after retrieving the data. Data processing on your authentication provider’s side is regulated by their own policies.If your account has not been used for 5 years, your account and all information associated with it will be deleted. This will occur if you have not signed in to your My Kaspersky account or to one of Rightholder’s portals within the specified period, or if you have not run Kaspersky applications connected to your My Kaspersky account on your devices.Providing you with the capability to purchase the Rightholder’s productsThis functionality of the Software solution as described in the User Manual is to provide the capability to purchase the Rightholder’s products. To provide this functionality, while you are using the Software solution the Rightholder has to receive from your device and process the following information:
    • Rate plans of products, country and language of the account, product ID, product version, ID of the software solution;
    • information about the purchase (order ID, list of purchased products, currency of the purchase, payment method, discount, user account language, user country, discount coupon, purchase total, tax on the purchase, ID of the basket in the e-commerce system, purchase ID).
    Statistical data analysisWith the purpose of statistical data analysis when using the Software solution the Rightholder needs to receive and process the information described below. This information is used only to improve security and availability of the Software solution and doesn’t correlate with any personal data.The following information is processed:
    • Language of the account (before account changing and current); region of the account (before account changing and current); state in the USA of the account; country code of the account;
    • Event data for event that is being analysed: date and time of occurring event; unique ID of the event ; name of the event type; name of the process that initialized the event; unique ID of event monitoring;
    • Indication of a successful user or technical support specialist action accomplishment; error type;
    • Type of two-step verification in user account; reason why two-step verification is turned off;
    • Type of operating system; type of browser; service name;
    • License information: license type; subscription package; license service; indication that license has free slots; subscription provider; entering license activation code result;
    • Unique service ID;
    • Unique application ID; application name; identifier that QR-code was used to download application;
    • Unique product ID; product name;
    • Entry point to login the Software solution; name of the Software solution section user goes to; user actions within the Software solution; result of registration in the Software solution; indication that user has signed in the Software solution using Facebook account; web address for Software solution for which authorization token was issued;
    • Answer for question in free form; reason for turning off subscription auto-renewal; reason for changing user region;
    • Name of template used for email sent to user; language of email sent to user; identifier that license was sent to user’s email address;
    • Information about marketing proposal that Software solution provides to user: type of marketing proposal; discount rate under marketing proposal;
    A portion of the provided information may be sent to the user’s email (type and term of the license, activation code, and names of devices using the license) at the request of the user.Information about created profiles and accounts, added and/or purchased licenses and connected apps is also accessible to administrators of the Software solution for the purposes of processing requests sent to Customer Service and to ensure proper operation of the Software solution.
  2. The Rightholder also processes data in a form that does not, on its own, permit direct association with any specific individual. You can find the list of such data and purposes of their processing in the My Kaspersky Help User Manual.
  3. If you decide not to provide the information necessary for the Rightholder to perform its obligations under these Terms of Use as indicated in the section “Conditions regarding data processing,” you do not agree to the conditions of this Terms of Use. In this case, please do not register the account in the Software solution and do not use the Software solution.
  4. When you provide your data through the Software solution to the Rightholder, the Rightholder handles it according to its Privacy Policy, which describes, in particular, the manner by which the Rightholder protects your data, where the Rightholder processes your data, and your rights as the data subject. Conditions of processing data when creating and using a single Kaspersky Account are described in the Privacy Policy. You can read the full version of this document on the website https://www.kaspersky.com/web-privacy-policy.

General terms

If you have an active license, you have the right to receive customer service (by phone and/or via the Internet) during the period of use of the Software solution.

During your use of the Software solution, it is prohibited to:

  • research, scan, or test the vulnerability of the Software solution or any associated system or network, or disrupt the security measures or authentication checks used in connection with the Software solution or such systems and networks;
  • decode, decompile, disassemble or reverse engineer any software used to provide the Software solution;
  • inflict harm or pose a threat to other users in any way, or hinder or attempt to hinder the access of any user, host, or network to the Software solution, including through dissemination of a virus, overload, flooding, spam, or email bombing;
  • send spam, advertisements, or announcements about products or services;
  • falsely identify yourself, your company or affiliate as any other individual or legal entity;
  • use the Software solution for the purposes of receiving profit from other individuals or entities;
  • connect devices of other users who did not authorize the account owner to administer their devices (applications of the Rightholder on the devices), including acceptance of all necessary agreements;
  • allow or assist any other individual or entity in committing any of the actions described above.

The Software solution may contain links to third-party websites or resources. We provide such links only for your convenience and shall not assume any liability for their content or for any resources or links to products or services offered or available from them. You acknowledge your exclusive responsibility and assume all risk when using any third-party websites or resources.

EXCEPT FOR THE LIMITED WARRANTY ESTABLISHED IN THIS SECTION, THE SOFTWARE SOLUTION IS PROVIDED “AS IS”. THE RIGHTHOLDER AND ITS PARTNERS DO NOT PROVIDE ANY GUARANTEES FOR ITS USE OR PERFORMANCE. EXCEPT FOR THE WARRANTIES, CONDITIONS, REPRESENTATIONS, OR PROVISIONS WHOSE EXTENT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, THE RIGHTHOLDER AND ITS PARTNERS DO NOT PROVIDE ANY WARRANTIES, CONDITIONS, REPRESENTATIONS, OR PROVISIONS (EXPRESSED OR IMPLIED) FOR ANYTHING, INCLUDING, WITHOUT LIMITATION, NON-INFRINGEMENT OF RIGHTS OF THIRD PARTIES, COMMERCIAL QUALITY, INTEGRATION, OR FITNESS FOR PARTICULAR PURPOSES. YOU HEREBY AGREE TO ASSUME LIABILITY FOR SELECTION OF THE SOFTWARE TO ACHIEVE THE DESIRED RESULTS, FOR INSTALLATION AND USE OF THE SOFTWARE, AND FOR THE RESULTS OBTAINED FROM ITS USE.

THE RIGHTHOLDER AND/OR ITS PARTNERS ASSUME NO LIABILITY FOR ANY AND ALL DAMAGES AND/OR LOSS (INCLUDING THOSE THAT MAY RESULT FROM LOSS OF PROFIT, BUSINESS INTERRUPTION, LOSS OF INFORMATION, OR OTHER MATERIAL DAMAGE) ARISING FROM THE USE OR IMPOSSIBILITY OF USE OF THE SOFTWARE SOLUTION, EVEN IF THE RIGHTHOLDER AND ITS PARTNERS WERE NOTIFIED OF THE POSSIBILITY OF SUCH LOSS AND/OR DAMAGE. THESE LIMITATIONS SHALL NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. THESE RESTRICTIONS MAY NOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

These Terms of Use are regulated in accordance with applicable legislation of Rightholder’s country of residence.